What information do I normally need when buying or refinancing a home?
What is the difference between being prequalified and preapproved?
If I am preapproved, how long is my approval good?
What are the basic qualifications to buy a home?
What types of mortgages are offered?
What is the usual minimum down payment to buy a home?
What are your mortgage rates?
What is private mortgage insurance (PMI) and what is the cost?
How long does it normally take to close on a purchase or refinance of a home?
Do I have to be a member to apply for a loan?
How can I apply for a loan?
What information do I need to refinance an auto loan?
Is there a fee charged to apply for a loan?
What type of income verification is required for self-employed individuals?
What types of loans do you offer?
How long does it take to receive my Mastercard Credit Card?
What do I do if my Mastercard Credit Card is lost or stolen?
Are there any prepayment penalties for paying a loan off early?
How long does it take to get a loan decision?
What is the difference between a Traditional or Roth IRA?
Do you offer IRA savings and certificates?
What is the maximum I can contribute per year?
Can I contribute from my social security?
What is Cove’s routing or transit number?
Are my funds federally insured?
Can a joint owner be removed from an account?
How do I update my name, address, or contact information?
What are the minimum balance requirements for checking and savings account?
How can I make deposits to my account?
How can I withdraw money from my account?
How long does it take to receive my MasterCard debit card?
Can I order an additional card for my spouse?
Where are your ATMs located?
What is Shared Branching?
What do I do if my MasterCard debit card is lost or stolen or has fraudulent activity?
Who do I call if my checks are lost or stolen?
How do I log into Online Banking?
How do I reset my password for Online Banking?
Can I change my address and contact information?
Is Online Banking Secure?
Do you offer Mobile Banking?
Can I deposit a check with my smart phone?
How do I sign up for Bill Pay?
How do I access Bill Pay?
Who can I call if I have questions about Bill Pay?
How do I sign up for e-Statements?
How do I view my e-Statements?
How can I access my information after business hours if I don’t have a computer or smartphone?
How do I become a member?
Are my family members able to join?
Is there a minimum deposit required to become a member?