Are you interested in joining the Cove team?
Member Service Rep/ Teller Responsibilities
Include:
• Conducting dozens of financial routine transactions within time limits and established guidelines
• Assessing member needs and introduce new products and services
• Making sales referrals, suggest alternate channels and cross-sell products and services
Job brief
We are looking for a reliable member service rep/teller to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be the “frontline” of our credit union and will
play a fundamental role in achieving our member satisfaction and revenue growth objectives. You must be comfortable making dozens of transactions daily, communicate with different types of members and sell credit union’s products/services.
Responsibilities
• Conduct dozens of financial routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc)
• Assess member needs and introduce new products and services (credit cards, certificates etc)
• Make sales referrals, suggest alternate channels and cross-sell products and services
• Go the “extra mile” to build trust relationships, member loyalty and satisfaction
• Comply with regulatory requirements
• Manage risk in every transaction and detect fraudulent transactions to prevent losses
• Resolve members’ issues and provide relevant information
Requirements
• Proven working experience in banking, personal banking, retail banking or financial services
• Basic PC knowledge and familiarity with electronic equipment (e.g. cash drawers, receipt validators, money counters)
• Strong communication and time management skills
• Customer satisfaction-oriented
• Attention to detail and mathematical skills
• Excellent sales skills
Benefits:
Health, Dental and Vision Insurance
401k Retirement Plan
11 Paid Holidays
3 weeks of PTO